FAQ

How long does shipping take? Orders typically ship within 2 to 3 business days. Once your order ships you'll receive a tracking number by email.

What is your return policy? We gladly accept returns on unused items within 14 days of delivery. To start a return, visit our Contact page and let us know your order details.

What if I receive the wrong item? Contact us here and we'll make it right. We stand behind every order.

Do you ship internationally? Yes. We ship to the US and many countries worldwide. Your local currency options are available at checkout.

How do I track my order? Tracking information will be sent to your email as soon as it's available.

Is my payment information secure? Yes. All payments are processed securely through Shopify. We never store your card details.

What size dog fits in your carriers? Some of our carriers are designed for small dogs up to 15 lbs. (see product page for details). If you're unsure which carrier is right for your dog, contact us, and we'll help you find the right fit.

What are the carriers made of? Full material details are listed on each product page.

What makes Puffer different? Every carrier on the market was designed with one type of owner in mind. We designed Puffer for everyone. Unisex colorways, considered hardware, and a construction standard that treats a pet carrier the same way you'd treat anything else in your wardrobe.